Return & Refund Policy
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Return & Refund Policy

Thank you for shopping on ICEPURE and we trust our products will give you a satisfactory response. We hope you have a good experience in selecting, evaluating, and purchasing our products.


If you wish to cancel an order, please contact our customer service team in time. We will check the shipping information for your order, after you contact us,

If the package is not shipped(depends on our system, not the order status), we can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.

If the package is already shipped(depends on our system, not the order status), you need to bear the return fee. The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase. We will return your payment after we have received the package from you.

Return Policy

We accept return reasons including defective, no longer needed, change mind, not as described, etc.

If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 10% of the original order as a restocking fee. We will cover the return postage for return requests regarding quality issue.

Once you received a damaged / incorrect item and you want to file a claim, please email together with your order information and the picture of the damaged / incorrect product. We are eager to help.

If you would like to return a product, please follow the next guidelines:
Step 1: contact the customer service team before return a product, we will reply you with return tips within 24 hours.

How to contact


Step 2: prepare package after you get confirmation from customer service team, please be noted the following requirements:

• The order number needs to be included in the package. You can print out the order detail page or leave a note in the package.

• The package needs to come back with the original receipt of the purchase.

• The product has to be in the packaging we sent in the first place.

• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.

Step 3: Inform customer service team of return tracking number. We will track the package and initiate refund process after we receive and check the package.

Return Window

We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.

Return Address

3717 San Gabriel River Pkwy Pico Rivera, CA 90660

Refund Policy

After receiving your request or your packages, it may take up 1-7 business days to refund your money.