Free Shipping
What is the shipping cost?
Free shipping.
What are your delivery times?
Generally 4-8 Business Days after delivery.
What kind of package will I receive?
icepurefilter.com has cooperated with Amazon's ICEPURE store, so you'll receive the package with Amazon packaging.
Can I modify my delivery address?
1. After you place your order, you will not be able to change the shipping address;
2. If the order is not paid, you can close the order and make a new order;
3. If the order has been paid successfully, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;
4. If the order has been shipped, then any change of the shipping address is not supported;
5. Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.
How can I track my order?
Please track your order details on icepurefilter.com or directly through our delivery partners' websites using your tracking number.
17Track: https://www.17track.net
How can I contact ICEPURE if I have any questions?
You can contact us online via email service@icepurefilter.com
Terms & Conditions
Claimed Service Life and Filtration Rate
1. The filter's service time and its filtration rate are entirely depends on your local water quality.
2. It is recommended to replace regularly but not mandatory.
3. The filtration rate is tested and measured under a fixed PSI (Pounds Per Square Inch) digit.
4. Product labeled filtration rate was certification agency's test rate. It is different compared to the designed filtration rate.
Pricing, Title, or Image Errors/Mistakes
1. If a product is listed at an incorrect price due to human error or error in pricing information received from our suppliers, ICEPURE shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. ICEPURE will have the right to cancel or refuse any such orders whether the order has been confirmed and your credit card charged.
2. If your credit card has already been charged for the purchase and your order is canceled, ICEPURE shall immediately issue a credit to your credit card account in the amount of the incorrect price.
3. At ICEPURE, we do our best to keep all images on our website up to date. If an image is discovered to be out of date, we will ship the updated product, which may not be identical to the image that is currently used online.
Notice Regarding Product Health Claims
Some states, such as California, Iowa, Massachusetts, and Wisconsin, require that water treatment devices making health claims be tested and certified by the states' approved parties. Some of the products we sell may not be approved by these parties, and thus only aesthetic claims can be made on those devices.
If you are interested in purchasing a water treatment device that makes health claims on our website, please contact your local board of health or the U.S. EPA to see if the device meets their regulations prior to purchasing.
Product Liability Disclaimer
ICEPURE to make it easy for its customers to find their water and air filters online. However, it is ultimately the responsibility of the consumer to choose the correct filters or water treatment system for their own situation.
ICEPURE may offer solutions to common water problems and/or offer explanations of water treatment technology. However, as a passive retailer, ICEPURE is not subject to product liability. The manufacturer alone is responsible for damages resulting from products that ICEPURE offers. Consumers agree to hold ICEPURE harmless for any product liability caused by improper system selection, manufacturer error, installation, or design.
We reserve the right to change these terms and conditions at any time without notice.
Important Disclaimer
1. All other logos and trademarks are the property of the respective trademark owners.
2. For any logos, brands, trademarks, and model numbers that ICEPURE used, are for product compatibility reference only. ICEPURE does not carry, manufacturer, distribute, or NOT an authorized dealer. ICEPURE is an independent brand.
3. If you believe any contents listed on this website violates your rights, please feel free to contact us to have the content removed completely.
